Alli Service Desk
Access to the service desk is granted during Alli access setup.
Once service desk access is granted, the user will receive an email to complete the setup of their Service Desk profile. The invitation expires, please address promptly.
Service Desk Key
Category | Request Type | Details |
General Support Help | General inquiries/not sure what request type to submit? Please submit a General Support Help request and the Alli team will help to field accordingly | |
Issue/Bug/Defect | PMG system returns unexpected results/errors | |
Data Enhancement Request | Request new Metric or Dimension be added to Alli | |
Product Feed Support | request for issue with data not matching the platform, or to add a dimension or metric to an existing datasource type. | |
Creative Engine Support | Creative Engine Template Support Request | |
Pixel Tags | Pixel Tag implementation or audit request | |
Report an Issue | Form to report issues or bugs in the dashboards or trackers. | |
Add New Platform / Accounts | Form to request the addition of a new platform or account. Please note that the SLA for this request is 1-2 weeks. | |
Request New Feature | Form to request a change, enhancement, or new feature for an existing or new dashboard or tracker. | |
Request a Refresh | Form to ask for a dashboard or a tracker refresh. | |
Access Request - User Related | Request for access related to Alli and software associated with it. For Google Suite related support (sheets, docs, email, etc) please submit a ticket to the IT Helpdesk in Slack. | |
New Client Onboarding Setup | Form for onboarding a new client to Alli | |
Alli Client Off-boarding | Request a client to be off-boarded from Alli | |
Alli Assist Bar | Information Gathering from Alli Assist Bar / Office Hours |