Alli Service Desk
Access to the service desk is granted during Alli access setup.
Once service desk access is granted, the user will receive an email to complete the setup of their Service Desk profile. The invitation expires, please address promptly.
Service Desk Key
Category | Request Type | Details |
Alli Support Requests | General Support Help | General inquiries/not sure what request type to submit? Please submit a General Support Help request and the Alli team will help to field accordingly |
Alli Support Requests | Issue/Bug/Defect | PMG system returns unexpected results/errors |
Alli Support Requests | Product Enhancement Request | Request new functionality in Alli |
Alli Support Requests | Alli Training Request | Learn more about Alli! |
Alli Data Requests | Alli Data Validation | Please fill out this form to send to our Alli Data teams if a data source does not have the values you expect. Prepare to enter in data source details with a sample export of the data you are QAing against. |
Alli Data Requests | Data Addition Request | Request New Account and/or New Publisher/Platform/Vendor be added to Alli |
Alli Data Requests | Data Enhancement Request | Request new Metric or Dimension be added to Alli |
Technology Access | Technology Access Request | Request access to Alli, Service Desk, and other PMG technologies that are necessary to perform your work. |