Getting Support

If you need support and cannot find answers within this documentation portal, please submit a ticket in the help desk portal.

Help Desk

Table of available Request Types

Request type and description	Associated Issue type	Portal groups
Alli Client Offboarding Request a client to be offboarded from Alli	Support	Access & Onboarding Requests
Product Enhancement Request For Alli Product & Feature requests. This pertains to features that do not yet exist as a part of Alli. Example: It would be helpful if Alli did …… for us. We don’t know of anyone doing that yet.	Feature	Alli Support Requests
Analytics Bug Report a bug when you have an issue, problem, breakage, and/or something has gone awry with an existing product like a Tableau Dashboard, SQL View, Tracker etc.	Support	Analytics Team Support
Analytics Feature Request Use this form to request a change, enhancement, or new feature for an existing or new Tableau Dashboard or Tracker.	Support	Analytics Team Support
Product Feed Support Requests for feed work	Feed	Alli Support Requests
General Support Help	Support	Alli Support Requests
New Client Onboarding Setup Use this form for onboarding a new client to Alli	Support	Access & Onboarding Requests
Pixel Tags Submit a Pixel Tag implementation or audit request	Tag	Alli Support Requests
Report an Issue/Bug/Defect Report an issue or bug. Something in Alli is not working as expected.	Bug	Alli Support Requests
Custom Client Solution Submit a request for Technical Solutions work; such as Dynamic+, custom landing pages, and other custom client development work	Support	Alli Support Requests
Engineering Software Access Request technology access (i.e. AWS/Github, Alli Feature Access (data, creative insights, etc), Engineering vaults in 1Password), npm, other engineering related software	Support	Access & Onboarding Requests

Table of available Request Types

Request type and description

Associated Issue type

Portal groups

New Client Onboarding Setup